Legal notice

Complaint Options

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg, Denmark, via the Complaint Portal for Nævnenes Hus. The mediation team will attempt to resolve the dispute, and if unsuccessful, you can bring the complaint before the Consumer Complaints Board.

Generally, it is a prerequisite to file a complaint that the product or service you are complaining about cost at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothing and shoes, the minimum price is generally 720 DKK. These thresholds may change. You must pay a fee to have the complaint processed.

The EU Commission's online complaint portal can also be used for filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must include our email address Caveparfumerie@gmail.com.