Användarvillkor

 

Right of Withdrawal

You have a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14-day period begins on the day the order is delivered.

You are responsible for any return shipping costs.

Requests for withdrawal must be communicated to us no later than 14 days after delivery and must be received by us within 14 days after you have informed us of your intention to use the right of withdrawal.

Requests to exercise the right of withdrawal must be sent by email to Caveparfumerie@gmail.com. The message must clearly state your wish to use the right of withdrawal.

Condition of the Item Upon Return

You are liable for any decrease in the value of the item. This means that if you withdraw from the purchase, you may receive only part or none of the purchase amount refunded. It is up to Cave Parfumerie to assess the condition of the item.

Warranty

You have a 2-year warranty on products under the Danish Sale of Goods Act. The warranty applies to all defects in software, materials, and manufacturing.

Complaints about defects and deficiencies must be reported to Cave Parfumerie within a reasonable time after receiving the item.
A maximum of two months is considered a reasonable time unless otherwise agreed.
We will refund reasonable shipping costs.

The warranty does not cover errors or damages caused by improper or unusual use of the product.

Cave Parfumerie covers return shipping costs to a reasonable extent.

When returning items, please contact:

Cave Parfumerie
Carl Jensens vej 27

Phone: +4520841026

Complaints will not be accepted if sent as COD (Cash on Delivery).

Customer & Privacy Policy

We do not resell or share personal information with others. Your data is only registered in our customer database. You may request deletion of your data at any time.

To enter into an agreement with Cave Parfumerie, we need the following information:

We register your personal information to deliver the item to you.

The personal data is registered with Cave Parfumerie and stored for up to five years, after which it is deleted.

When personal data is collected via our website, we ensure that it is done with your explicit consent, so you are informed about what information is collected and why.

The director and employees of Cave Parfumerie have access to the data registered about you.

The data controller at Cave Parfumerie is Oskar Høegh Fallesen.

We do not store or transmit customer information encrypted.

As a registered customer with Cave Parfumerie, you have the right to object to the registration. You also have the right to access the information registered about you. These rights are granted under the Personal Data Act, and any inquiries regarding this should be directed to Caveparfumerie@gmail.com.

Cookies

The website https://1e6998-12.myshopify.com/ uses cookies to optimize the website's functionality and make your visit as easy as possible.

You can delete cookies from your computer at any time. See instructions at Webshop Cookies and Privacy Policy.

Consumer Protection

Read more about your consumer protection when paying with a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Delivery

The delivery time for your order is 1-3 business days.

Cave Parfumerie ships goods via GLS - Parcel Shop.

You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Complaint Options

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg, Denmark, via the Complaint Portal for Nævnenes Hus. The mediation team will attempt to resolve the dispute, and if unsuccessful, you can bring the complaint before the Consumer Complaints Board.

Generally, it is a prerequisite to file a complaint that the product or service you are complaining about cost at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothing and shoes, the minimum price is generally 720 DKK. These thresholds may change. You must pay a fee to have the complaint processed.

The EU Commission's online complaint portal can also be used for filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must include our email address Caveparfumerie@gmail.com.